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FAQ

Frequently Asked Questions

Everything you need to know about trading on Moneroplace

General Questions

What is Moneroplace?
Moneroplace is a secure peer-to-peer (P2P) marketplace where you can buy and sell Monero (XMR) directly with other users. We provide a safe escrow system, support hundreds of payment methods, and prioritize your privacy and security.
How is Moneroplace different from other P2P platforms?
We offer unique features including: automated address rotation for enhanced privacy, reputation imports from LocalMonero, a binary review system for simplicity, both pre-funded and on-demand offers, and a referral program that rewards you for bringing new traders.
Do I need to verify my identity to trade?
No. We respect your privacy and don't require KYC verification. You only need to verify your email address to start trading. However, individual traders may have their own requirements for trades.

Trading & Escrow

How does the escrow system work?
When a buyer initiates a trade, the seller has a limited time to fund the escrow with the agreed XMR amount. Once funded, the buyer sends payment through the agreed method. After the seller confirms receipt of payment, they release the XMR from escrow to the buyer. Both parties must confirm the trade for it to complete successfully.
What happens if the seller doesn't fund the escrow?
Sellers have a specific funding deadline (visible in the trade details). If they don't fund the escrow in time, the trade is automatically cancelled and the buyer is notified. This protects buyers from wasting time on trades that won't complete.
What's the difference between 'Pre-funded' and 'On-demand' offers?
Pre-funded offers mean the seller already has XMR ready in their platform wallet, so escrow funding is instant. On-demand offers mean the seller will deposit XMR after a trade starts, which may take additional time but often offers better rates.
Can I cancel a trade?
Before escrow is funded, either party can cancel. After funding, cancellation requires mutual agreement or opening a support ticket. Buyers who frequently cancel may receive negative reviews affecting their reputation.

Fees & Payments

What are the trading fees?
Our platform charges a small fee on completed trades. The fee structure may vary based on whether you're buying or selling. For current rates and detailed information, please check our Fee Information page.
Who pays the fees?
Fees can be charged to buyers, sellers, or both depending on our current fee structure. The exact fee for your trade is always shown clearly before you confirm the trade. Network fees for blockchain transactions are separate.
What payment methods are supported?
We support hundreds of payment methods including: bank transfers (domestic and international), online payment systems (PayPal, Wise, Skrill, etc.), cash deposits, gift cards, and other cryptocurrencies. Filter by your preferred method on the offers page.
How does the referral program work?
When someone signs up using your referral link and completes trades, you earn a percentage of the platform fees from their trades. Your referral earnings are credited to your account balance automatically.

Security & Privacy

How do you protect my privacy?
We use automatic address rotation - each time you receive XMR, a new address is generated for your next transaction. This prevents address reuse and enhances your privacy. We also don't require personal information beyond email verification.
Is two-factor authentication (2FA) available?
Yes! We strongly recommend enabling 2FA on your account. We support email-based OTP codes for login and sensitive operations. You can enable this in your account security settings.
How do you handle disputes?
If a trade dispute arises, either party can open a support ticket. Our support team will review the evidence (payment proofs, chat logs, etc.) and make a fair decision. We may ask for additional verification during disputes.
Are my funds safe on the platform?
Your deposited XMR is stored in a secure wallet system. However, we always recommend withdrawing to your personal wallet when not actively trading. Only keep funds on the platform that you're actively using for trades.

Account & Reputation

How does the review system work?
After completing a trade, both parties can leave a positive or negative review along with optional comments. Your reputation percentage is based on the ratio of positive to negative reviews. A minimum number of trades is required to be considered a 'trusted' trader.
Can I import my reputation from LocalMonero?
Yes! If you were a trader on LocalMonero, you can import your reputation to get a head start. You'll need to temporarily add a verification key to your LocalMonero profile bio to prove ownership. Check your profile settings for details.
What happens to my deposit addresses?
We automatically manage your deposit addresses. For security, addresses are rotated after each use. You'll always see your current active address in your wallet page. Old addresses remain valid but are marked as used.
Can I have multiple offers active?
Yes! You can create multiple buy or sell offers with different payment methods, prices, and terms. Each offer can be individually managed, paused, or deleted from your dashboard.

Troubleshooting

I haven't received my XMR after the seller released it
XMR transactions require blockchain confirmations. Newly received funds need 10 confirmations (approximately 20 minutes) before they're spendable. You can see pending transactions in your wallet with their confirmation status.
The buyer claims they paid but I haven't received payment
First, double-check your payment account and any spam/pending folders. Communicate through trade chat to clarify payment details. If you truly haven't received payment, don't release the escrow. Open a support ticket if needed.
My trade partner isn't responding
Try sending multiple messages in trade chat - they'll receive notifications. If they remain unresponsive for an extended period, you can open a support ticket. Provide all relevant information including payment proofs if applicable.
I accidentally sent payment to the wrong account
Contact the recipient immediately if possible. Open a support ticket with proof of the incorrect payment. While we'll try to help mediate, recovery depends on the payment method used and the recipient's cooperation.

Still have questions?

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